Who wants bad service and bad parts?

This is a true story of truly horrible customer service. My alternator's moving parts seized up during a trip up north. So I found an AutoZone just before closing time and bought a rebuilt alternator. Didn't have a choice. I installed it in their dark parking lot. Piece of junk whined like a jet engine. I made it back home, but it failed two months later. Why can't they rebuild them to last? So then I stop in NAPA to ask about ordering a good alternator. They didn't seem too bright. Three guys saying "I don't know". Not impressive. They didn't seem to want to be at work. Instead of looking it up in their books or computers, they took my cell number and promised to call me back in the morning if they could find someone who had a clue. The following morning I had an eye doctor appointment in the neighborhood. I never got a cell call all morning from NAPA. So I stopped in at NAPA. Guess what? They had no record of last night's visit or my phone number. Duhh, bad service. So I made them locate an alternator at an Indy store. It was supposed to come via a daily parts shuttle at 2pm that same day. Not bad, I think. I got no phone call that afternoon from NAPA. I stop back in (3rd visit). Different guys at the counter. No alternator came in the parts shuttle. Suspicious, I asked them to check and see if the alternator was even on the parts order. Nope! They once again had no record of my order or my cell number. So I asked them to cancel the parts order from the afternoon. Guess what? They laugh and say that's not the "NAPA system". So funny to them. The other customers in the store were not impressed with their incompetent behavior either. We look up another alternator number with a better warranty and order that one for a Saturday delivery. Will it arrive? If it does, will they even call me? Fat chance. I decided to never go back to that badly-run NAPA store. The crappy service NAPA Auto Parts, 2421 South Madison Street, Muncie, Indiana 47302. Don't worry. Google will eventually and perpetually lead people to this "store locator" article! Ha ha. For a happy ending, I bought an in-stock alternator from another store tonight and put it on my car. Works great!